10jilli Responsible Gaming

At 10jilli, we believe that betting should always be a source of entertainment — never a source of stress or financial hardship. We are committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience safe, enjoyable, and within their personal limits. This page outlines the responsible gaming measures available on our platform and explains how to use them.

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Play Within Your Limits Set Session Time Limits Deposit Limits Available Self-Exclusion Option Keep It Fun Support Always Available Track Your Activity Account Controls Play Within Your Limits Set Session Time Limits Deposit Limits Available Self-Exclusion Option Keep It Fun Support Always Available Track Your Activity Account Controls

Our Commitment

Gaming That Stays Fun

10jilli is fully committed to promoting responsible gaming across all of our services for Filipino players. We understand that for the vast majority of people, betting on sports and playing casino-style games is a fun and social activity — but we also recognise that for some individuals, gambling can become problematic. Our platform is designed with safeguards that put you in control of your own experience at all times, and we actively encourage every player to use these tools to keep their gaming healthy and enjoyable. We comply with all applicable Philippine regulations regarding responsible gaming, and we work continuously to improve the protections available on our platform. If you ever feel that your gaming habits are changing in a way that concerns you, we encourage you to act early and make use of the resources described on this page.

Responsible gaming at 10jilli is not just a policy — it is a core part of how we operate. We require all players to be at least 21 years of age to register and play, in line with Philippine law, and we take steps to verify this during the registration process. We do not allow minors to access our platform under any circumstances, and we ask all account holders to ensure that their login credentials are kept private and secure so that younger family members cannot access their account. We also provide clear information about the odds and nature of the games available on our platform, so that every player can make informed decisions about how they choose to play. Betting should always be treated as entertainment with a cost — never as a way to earn income or recover financial losses.

Tools & Controls

Stay in Control of Your Play

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your 10jilli account to help you manage how much you spend on the platform. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period, giving you genuine protection against impulsive decisions. To set or adjust your deposit limit, visit your account settings or contact our support team through the FAQ page. We strongly encourage all players to set a deposit limit that reflects their personal entertainment budget before they begin playing. This simple step is one of the most effective ways to ensure that your gaming stays within comfortable boundaries.

Session Time Reminders

Losing track of time is one of the most common ways that gaming sessions can become longer than intended. 10jilli allows you to set session time reminders so that you receive a notification after a specified period of play, prompting you to take a break and reassess whether you want to continue. Regular breaks are an important part of responsible gaming, and stepping away from the screen — even briefly — can help you maintain perspective and make clearer decisions. You can configure your session reminder preferences through your account settings at any time. We recommend setting a reminder that aligns with the amount of time you are comfortable spending on entertainment each day.

Take a Break

If you feel that you need a short break from gaming, you can use the Take a Break feature to temporarily suspend your 10jilli account for a period of your choosing — from 24 hours up to several weeks. During a break period, you will not be able to log in, place bets, or make deposits, giving you the space you need to step back without permanently closing your account. This feature is available immediately through your account settings and takes effect as soon as you activate it. We encourage players to use this option proactively, rather than waiting until gaming feels out of control. A short, planned break can be a healthy and effective reset for your gaming habits.

Self-Exclusion

For players who feel they need a longer or more permanent break from online gaming, 10jilli offers a self-exclusion option that allows you to close your account and block access for an extended period. Self-exclusion can be set for a minimum of six months and can be extended indefinitely if needed — once activated, it cannot be reversed during the exclusion period, no matter what. To request self-exclusion, please contact our support team directly via the details on the FAQ page, and our team will process your request promptly and with full confidentiality. We will also take steps to ensure that you do not receive any marketing communications during your exclusion period. If you are struggling with your gaming habits, self-exclusion is a serious and effective step, and we fully support your decision to use it.

Know the Signs

When Gaming Stops Being Fun

Problem gambling can affect anyone, regardless of age, income, or experience. It often develops gradually, and many people do not recognise the warning signs until their gaming habits have already begun to cause harm. Being aware of the signs of problem gambling is the first step toward getting help, and we encourage all 10jilli players to check in with themselves regularly and honestly. If you recognise any of the following patterns in your own behaviour, we strongly encourage you to use the tools available on our platform or reach out to a professional support service. There is no shame in seeking help — taking action early is always the right decision.

Chasing Losses

Continuing to bet in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. This pattern can quickly lead to larger and larger losses and should be treated as a serious warning sign.

Betting Beyond Your Budget

If you find yourself spending more on gaming than you can comfortably afford — including money set aside for bills, food, or other essentials — this is a strong indicator that your gaming habits need to be reassessed immediately.

Neglecting Daily Life

When gaming begins to interfere with your work, studies, sleep, relationships, or other responsibilities, it has moved beyond entertainment. Prioritising betting over important daily commitments is a sign that professional support may be needed.

Feeling Anxious or Irritable

Experiencing strong negative emotions — such as anxiety, irritability, or restlessness — when you are not able to gamble, or after a losing session, can indicate a developing dependency that deserves attention and care.

Hiding Your Gaming

If you feel the need to conceal how much time or money you are spending on gaming from family members or friends, this is a significant warning sign. Secrecy around gambling often indicates that you already sense something is wrong.

Unable to Stop

Repeatedly trying to cut back or stop gambling but finding yourself unable to do so — despite wanting to — is a clear sign that professional help would be beneficial. You do not have to manage this alone, and support is available.

Where to Get Help in the Philippines

If you or someone you know is experiencing problems related to gambling, professional help is available in the Philippines. The National Council on Problem Gambling and various mental health organisations across the country offer confidential support and counselling services for individuals and families affected by problem gambling. We encourage you to reach out to these services without hesitation — seeking help is a sign of strength, not weakness. You can also contact the 10jilli support team at any time through the FAQ page to request account restrictions, self-exclusion, or simply to talk through your options. Remember: your wellbeing is always more important than any bet.

Quick Answers

Responsible Gaming FAQ

Common questions from Filipino players about how to use 10jilli's responsible gaming tools.

You can set a deposit limit by going to your account settings after logging in, or by contacting our support team through the FAQ page. You can choose a daily, weekly, or monthly limit based on what works best for your personal budget. Once set, the limit takes effect immediately and any request to increase it will be subject to a mandatory cooling-off period to protect you from impulsive decisions. We recommend setting your limit before you start playing, so that your entertainment budget is clearly defined from the outset. If you need help navigating the settings, our support team is always available to guide you through the process.

Self-exclusion is a formal process that allows you to close your account and block yourself from accessing 10jilli for an extended period — a minimum of six months. Once self-exclusion is activated, it cannot be reversed during the exclusion period, providing you with a firm and reliable barrier. To request self-exclusion, please contact our support team directly using the contact details on the FAQ page; your request will be handled promptly and in complete confidence. During your exclusion period, you will also be removed from all marketing communications. We fully support every player who chooses self-exclusion and encourage you to also consider reaching out to a professional support service during this time.

The minimum age to register and play on 10jilli is 21 years old, in accordance with applicable Philippine law and regulations. We verify the age of all players during the registration process and may request additional identity documents at any time to confirm that this requirement is met. Any account found to belong to a person under the age of 21 will be immediately suspended and any funds held in the account will be dealt with in accordance with our Terms and Conditions. We ask all adult account holders to keep their login credentials private and to ensure that minors in their household cannot access their account. Protecting young people from gambling harm is a responsibility we take very seriously.

After your self-exclusion period has ended, you may contact our support team to discuss reopening your account. However, this process is not automatic — we require a deliberate request from you, along with a mandatory reflection period, before any account is reinstated. This is intentional: we want to ensure that every returning player has had sufficient time to reflect and is genuinely ready to engage with gaming in a responsible and controlled way. If you are unsure whether you are ready to return, we strongly encourage you to speak with a professional counsellor before making that decision. Our support team can provide further guidance through the FAQ page.

Need Help or Have Questions?

Our support team is here for you. Whether you want to set account limits, request a break, or simply learn more about responsible gaming options available to Filipino players, we are ready to help. You can also visit our FAQ page for quick answers, or log in to manage your account controls directly.

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